Course troubleshooting | Unable to go to next page/video/ content

Each IA MED course is linear meaning you must start at the first page and complete any required work before the system will allow you to progress to the next page. 

It is imperative that you are only on the video while it is playing and not searching or using another web browser tab.  It will not count the time away from the video and this may cause problems making you have to rewatch the video completely.  This also is applicable if you are using dual monitors, it will not count the time towards completion. 

 Once on the page complete the required work or video (video are time-gated) then select the red "next" arrow at the top right of the page to move on. Once you have completed that pages requirement you will see the red"next" arrow at the top right become solid allowing you to progress to the next page.

For Video course pages you will need to have a solid internet connection throughout the video so the system can recognize the allotted time has been met to allow you to move forward and the red "next" allow to become solid. 

Once you have completely progressed through your course and completed it you will then be able to move around freely without hesitation. 

Using Chrome as your internet browser does seem to help out with this.  Try deleting your internet browsing history and cookies after logging out from the IA MED LMS website.  

Once this is completed please log back in and accept the IA MED cookies.  

Thank you for choosing IA MED and stay safe! 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.